Fastlane Import Auto Repair – Frequently Asked Questions
What types of vehicles do you service?
Fastlane specializes in Japanese imports—Lexus, Infiniti, Acura, Toyota, Honda, Subaru, Mazda, Kia, and Hyundai—with ASE-certified mechanics and OEM-level diagnostic tools.
Do you offer same-day service?
Yes, most routine services and minor repairs (oil changes, brakes, diagnostics) are typically completed same-day, depending on shop workload.
What warranty do you provide?
All repair work comes with a 12-month or 12,000-mile warranty for your peace of mind.
Are your mechanics certified?
Yes, Fastlane’s technicians are ASE-certified, ensuring professional quality on every job.
Do you use OEM parts or aftermarket parts?
We use genuine OEM factory parts backed by warranty. We can discuss alternatives if appropriate, but we prioritize quality and fit.
How are your service estimates handled?
We provide detailed, written estimates before any work begins, with upfront pricing and transparent communication throughout.
What services do you offer?
We provide oil changes, brake service, engine diagnostics, transmission work, suspension, alignment, A/C service, battery replacement, and tune-ups—especially for Japanese-import vehicles.
How long will service take?
Minor services often take just a few hours; major repairs or diagnostics may take longer. We’ll give you a time estimate up front.
Where are your locations and what are the hours?
Fastlane has shops in Woodstock, Smyrna, and Hiram, GA. We’re open Monday–Friday, usually 8 AM–6 PM (closed weekends at some locations).
How do I schedule an appointment?
You can schedule online or call the location nearest you to book service.
What should I do if my check engine light comes on?
Come in for a diagnostic scan. It might be something minor like a gas cap or something that requires attention—we’ll help you decide.
How often should I change my oil?
Typically every 3,000 to 10,000 miles depending on oil type and your driving habits. We’ll guide you based on your vehicle and routine.
How often should I rotate tires, inspect brakes, or replace filters?
Tire rotations: 5,000–7,500 mi. Cabin/air filters: 15,000–45,000 mi. Brake inspections: every 10,000 mi or as needed. We inspect these during routine services.
Are independent shops like Fastlane as reliable as dealerships?
Yes—Fastlane delivers dealership-quality service at better prices, especially for routine services like oil changes, brakes, and diagnostics.
What documentation will I receive for my service?
We provide written estimates and detailed invoices. You can request to keep old parts if needed and everything is clearly explained.
How can I avoid being overcharged or upsold?
We follow a “test, don’t guess” philosophy. You’ll always get honest recommendations and the ability to approve any work before it’s done.
Do you perform pre-purchase inspections?
Yes, we offer pre-purchase inspections for used or imported vehicles to help you make a confident buying decision.
Can I bring my own parts?
We recommend using our OEM-quality parts, but you’re welcome to discuss providing your own parts—some restrictions may apply.
What happens if I need help after hours?
While we don’t operate after hours, we can recommend reliable towing and drop-off options to assist you anytime.
Do you offer seasonal checks or inspections?
Yes, we offer multi-point and seasonal inspections to prepare your vehicle for winter, summer, or long road trips.